Know & Go: The Art of the Reference Interview

There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducing an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.
 

Learning Objectives:

  1. Understand behavioral characteristics of reference services providers
  2. Conduct a well-crafted reference interview
  3. Employ strategies to correct a reference interaction gone wrong
  4. Assess a reference interaction for quallity assurance

Target Audience:
Reference services providers in all library types

Prerequisites:
None

Homework Expectations and Completion Requirements:

Technical Requirements:
Visit BigBlueButton's detailed requirements page or BigBlueButton's Mobile FAQ's for more in-depth information.

Session Duration:
This course consists of a one 1-hour session.

Instructor: Jodie Borgerding - borgerding@amigos.org

 

March 18, 2019

1:30 pm - 2:30 pm CDT

Online Classroom
United States

Phone: 800-843-8482
Email:

Amigos Member $ 0.00
Non-member $ 35.00

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