Library Specialist, Senior, User Services -- Northern Arizona University -- Flagstaff, AZ

Library Specialist, Senior, User Services – Cline Library (Job #603468)

Special Information
At this time primary work hours will be: Sunday through Thursday 3pm – Midnight. This position requires the flexibility to work extended and non-standard work hours as needed to accomplish objectives.

Only complete applications will be considered. Application must include an attachment that contains: (1) a cover letter highlighting your qualifications for this position; (2) a resume; and (3) names and contact information for three professional references. Please save and submit all items, in the order stated, as a single PDF or Word document.

Job Description
This position leads the library’s evening information, research, and referral service and works with the Library Specialist, Sr., to design and deliver reference-based training for staff.

The position actively contributes to the programs and services provided at the Main Desk and online via chat and participates in conceptualizing, designing, delivering, and improving user-focused services that contribute to the academic success of faculty and students. It reports to the Head, User Services.

Duties and Responsibilities:

  • As the lead for the library’s evening reference service (5pm – Midnight), provide comprehensive information, research, and referral support at the Main Desk, virtually through chat and web conferencing software, by phone, and through email. Improve the quality of Cline Library’s reference services in collaboration with Head, User Services, & Head, Teaching, Learning & Research Services. Collaborate with User Services Librarian and Library Specialist, Sr., to monitor reference data to inform and provide discipline-specific and other training.
  • Provide outstanding quality customer service to all library users (students, faculty, staff, CCC users, and community members) at a very active Main Desk offering user assistance, including check-out of library collections, equipment, spaces, and more. Offer technology troubleshooting support to users in the building and those trying to connect to the library’s website and online resources.
  • Support evening Library Supervisor in maintaining the functionality of the library during evening hours. May direct the work of student employees. In the absence of the evening supervisor, assume responsibility of building oversight.
  • Apply sound decision-making and communicate complex information during interactions whether in person, by email, phone or via chat.
  • Maintain a high level of awareness of library policies and procedures and apply appropriately to user interactions.
  • Actively participate in achieving organizational priorities through cross-training in other library units. Participate in and contribute positively to library-wide planning and initiatives.
  • Sustain flexibility in work schedule to accommodate shifting priorities of the unit.

Minimum Qualifications

  • Bachelor's degree AND two years progressively responsible library experience; OR,
  • Six years progressively responsible library, information center or related work experience; OR,
  • Any equivalent combination of experience, training and/or education.

Preferred Qualifications

  • Experience providing reference and research support (in person and virtual) in an academic, research or large public library.
  • Experience developing training to improve reference competencies.

Knowledge, Skills, and Abilities

  • Experience in and strong commitment to outstanding customer service in a user-centered environment.
  • Demonstrated knowledge of current and emerging technologies in the education environment.
  • Ability to effectively train staff and coordinate the work of others.
  • Experience with library-specific tools including online resources, instant messaging (Chat), library service platforms such as Ex Libris Alma/Primo, and scheduling tools.
  • Demonstrated ability to self-direct learning.
  • Ability to use critical thinking and work under pressure to effectively communicate with users in difficult transactions.
  • Evidence of a high level of productivity and flexibility when working independently or in teams, as changing situations require.
  • Ability to communicate and work effectively and collegially with people from a diverse and inclusive community.

$38,186 to $40,186 annually, depending on experience.

*The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status
This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available at Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date. More information is available at:

Learning and Development
Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days ( If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years. In addition to the development classes offered in-person, every NAU employee receives a free subscription to From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.

Application Deadline
Open until further notice.

How to Apply
To apply for this position use this link and match the position number (603468):

For consideration for this position, submit ONE PDF or Word file including (1) a cover letter, (2) a curriculum vitae (including a current e-email address), and (3) a list of at least 3 professional references. If you have questions about your application materials, contact Cline Library at

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples. Form A-1 Revised 2/11.

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