Library Services Manager -- University of North Texas -- Denton, TX

Employee Classification: Library Services Manager
Campus: University of North Texas
Division: UNT-Provost
SubDivision-Department: UNT-University Library
Department: UNT-University Library-Gen-141000
Job Location: Denton
Salary: Depending on qualifications with a minimum of $39,270.00.
FTE: 1.000000
Retirement Eligibility: TRS Eligible

About Us - Values Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary
As the most-used service on campus and an essential component of education and research at the University of North Texas, the Libraries offer access to more than 6 million items (print and digital) along with expert personnel to assist patrons in achieving their academic and scholarly goals. We provide innovative programs and support to enhance the relationship between teaching and learning at the University of North Texas.

The Access Services Department promotes and provides access to the collections of the UNT Libraries. As part of the Public Services Division, we strive to meet the information and research needs of library patrons through the services we offer.

The University of North Texas is a student-centered public research university with over 42,000 students. A Carnegie-ranked Tier One public research university. UNT is one of the nation’s most diverse universities. UNT has been designated as both a Minority Serving Institution and Hispanic Serving Institution.

With 7.5 million people and two international airports, DFW is the fourth-largest metro area in the United States. DFW is racially, ethnically, religiously, and culturally rich and maintains a long-standing commitment to the arts exemplified by local attractions such as the Dallas Arts District and the Fort Worth Cultural District. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences. The university also has a generous benefits, leave, and perks package.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. Want to know more about why you should consider coming to Denton? Check out Discover Denton.

UNT has a highly diverse campus with a wide range of languages spoken in addition to English. We welcome candidates who have experience with HSI/MSIs and/or who speak Spanish, Vietnamese, American Sign Language, Chinese (Cantonese, Mandarin and other variations), Arabic, Tagalog, Farsi, French, or/and Yoruba.

Position Overview
This position is responsible for leading the Service Desk Team of the Access Services Department and overseeing relevant library services, including user accounts, fines, and user services. The person in this position directly supervises one full-time staff member and a team of 10-15 student assistants. The Service Desk Team Manager actively recommends and implements goals, policies, service workflows, and procedures to improve efficiency and library user experience. Provides library information and research assistance services. Resolves or mitigates challenging situations and library patron complaints.

Minimum Qualifications
Bachelor's Degree and three years of progressively responsible full-time library experience; or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities
Expert knowledge of library principles and policies and extensive knowledge of specialized area functions and workflows. Strong supervisory and leadership skills. Evidence in working effectively with students, faculty, staff, and the community. Verified ability to utilize multiple computer applications toward increased productivity in a rapidly changing environment. Excellent written and oral communication skills. Ability to establish and maintain effective working relationships. Demonstrated critical thinking and independent decision-making skills.

Preferred Qualifications
The preferred candidate will possess the following additional qualifications:

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to multi-task in a fast-paced office environment
• Supervisory experience
• Experience developing instructional materials and training new employees
• Experience using Sierra, ILLiad, Adobe and Microsoft Office products
• Knowledge of library call number systems and online catalogs
• Project management experience
• Attention to detail
• Six months experience working in public services in a library setting

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleague develop these preferred skills.

Job Duties:

• Manages the Service Desk Team which is responsible for providing library user services. Effectively communicates with team members and keep them informed about changes through manuals, instructions, and other forms of written and verbal communication.
• Supervises one full-time staff and is responsible for hiring, training, and evaluations.
• Monitors the Service Desk Workroom operations and ensures service quality and consistency. Initiates and improves workflows and procedures. Suggests adjustments in order to enhance the quality of library user services. Documents and communicates changes to all affected employees.
• Contributes to departmental goal setting, planning, implementation, and evaluation. Effectively communicates with the Management Team members to resolve issues and streamline processes.
• Investigates complex and difficult patron and department-related issues. Discovers effective solutions to resolve or mitigate the situation.
• Hires and supervises student assistants for the User Services Unit. Approves student assistant timesheets by set deadline. Manually enters time when needed. Sends timesheets to students for verification and communicates with them about discrepancies. Monitors and controls student assistant budget expenditures and reports monthly budget statistics.
• Creates student assistant's work schedule and ensures adequate service coverage in the unit. Oversees and facilitates student assistant's cross training. Oversees the planning and hosting of regular meetings with the student assistant group. Conducts student assistant performance evaluations.
• Effectively communicates with service managers and the Student Management Assistant on student assistant's employment, duties, performance, and projects.
• Monitors employees and department compliance with required training and procedures. Assists with complicated fines and fees issues. Assumes the duties of the Service Desk Team staff members in their absence or during peak time.
• Provides user and access services to library patrons. Services include circulation, patron accounts, payments, research assistance, and other departmental tasks.

Work Schedule:
Monday – Friday, 9:00AM – 6:00PM (This is not a remote position)

Driving University Vehicle: No

Security Sensitive:
This is a Security Sensitive Position.

Special Instructions:
Applicants must submit a resume, a cover letter and a list of three professional references with their online application.

Benefits:
For information regarding our Benefits, click here.

EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.