Library Management: Everyday Negotiations

Managers and leaders frequently find themselves maneuvering through a variety of situations such as obtaining buy-in, defending library resources and services and resolving conflicts. An effective negotiating strategy can be key to successfully reaching an agreement where both sides feel they have benefited. While negotiating is a much-needed skill for information professionals and managers to possess, there is often hesitation to attempt it. This course is designed to alleviate some of the anxiety associated with the word "negotiating" and to provide the basic skills and tools managers need to successfully determine how to approach daily issues through negotiation techniques.