Managing Reference Service in a Small Library

Scheduled Dates
Course Details
Course Type: 
Target Audience: 
Paraprofessional and proffesional library staff
Course Description

Reference service is a contact sport that engages librarian and patron in a listening and learning process. Reference training also requires engaging and listening to fellow students and the instructor. This highly interactive course will introduce you to concepts and tools necessary in information access and delivery. You will study and discuss approaches to reference service; become knowledgeable about the application of core reference principles and information technologies as they relate to daily activities of library and information providers; and explore and analyze real-world reference issues as they pertain to resource selection, user privacy and confidentiality. The course is also designed to encourage you to update your reference source materials and social networking tools and to provide you with opportunities to interact with and learn from colleagues from a variety of libraries.

Learning Objectives
  • The library as an information source for the community
  • Core Reference Issues
  • Methods of Virtual Reference
  • Reference Interview
  • Research Assistance
  • Web 2:0 Reference Tools
Homework Expectations
There are in class assignments required for this course.
Session Information
Session Duration: 
This is a full-day course.
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: