Library Specialist -- The University of Texas -- Austin, TX
UT Libraries Branch and Borrower Services supports the main library (PCL) as well as seven branch locations across campus. This Branch and Borrower Services position provides service point coverage for short-term vacancies and last-minute absences, support for UT Libraries campus delivery service, and administrative support for Branch and Borrower Services.
The University of Texas Libraries welcomes and respects all individuals and communities by valuing and consciously maintaining awareness of diverse perspectives and experiences. We believe inclusivity is critical to fostering excellence in all of our endeavors, and we promote diversity in our collections and services, as well as in our recruiting, hiring, and retention practices.
- Oversee branch unit operations in the absence of branch staff. Assist with public service functions at branch library circulation desks, including assistance with reference questions.
- Assist with campus retrieval and delivery of library materials.
- Assist with PCL Course Materials processing and Borrower Services coverage as schedule allows.
- Assist with other Branch and Borrower Services support activities which may include: maintaining the library hours web page; supervising the Branch and Borrower Services supply closet; and assisting with special projects at UTL branch locations.
Diploma (high school) or GED.
Two years of relevant customer service experience (retail, bookstore, service industry, delivery, etc.) or library experience.
Ability to communicate professionally and courteously with patrons from diverse populations, using diplomacy and discretion at all times.
Ability to effectively make decisions, manage workflows, and solve problems.
Demonstrated ability to exercise initiative and willingness to put forth an extra effort getting tasks accomplished.
Demonstrated ability to be supervised and to be flexible with changing work assignments and environments.
Excellent communication (written and oral) and organizational skills; ability to maintain scheduled hours.
Commitment to creating a welcoming and inclusive environment for all library users.
Relevant education and experience may be substituted as appropriate.
More than 2 years of relevant experience.
Experience with Alma Library Service Platform.
Strong Microsoft Office skills including Outlook, Word, and Excel.
Experience troubleshooting computer hardware/software.
Experience with opening/closing procedures.
Ability to work with limited supervision and as a member of a team.
Experience multitasking in a fast-paced environment.
Supervisory experience and strong customer service skills.
Research indicates that applicants with marginalized identities are hesitant to apply for positions if they do not meet all of the qualifications. We want to emphasize that although experience in certain areas is desirable, candidates who meet the required qualifications or equivalencies, demonstrate excellent promise, and a passion for the field are encouraged to apply and will be given serious consideration. Opportunities for training, mentorship, and support from individuals with a variety of skill sets exist locally, regionally, and nationally.
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
$33,000 + depending on qualifications