Library Services Associate II -- University of Arizona -- Tucson, AZ
Posting Number: req10541
Department: Access & Information Services
Department Website Link: https://new.library.arizona.edu/about/organization
Location: Main Campus
Address: Tucson, AZ USA
The University Libraries, Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast paced environment for the purpose of supporting the education needs of customers and for promoting a safe and secure learning environment in the various libraries.
The incumbent in this position assists customers with basic research needs, providing information, reference, and technology assistance that facilitates customer access to the collections of the University of Arizona Libraries.
The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules change.
- Semester hours: Sunday-Thursday 3:30pm-12:30am
- Finals extended hours: 7:30pm-4:30am
- Summer hours: 10:30am-7:30pm
The primary work schedule during fall and spring semesters is Sunday-Thursday 3:30pm-12:30am, but must be able to shift work schedule for two weeks to 7:30pm-4:30am for the Libraries’ Finals Extended hours period twice a year. The summer schedule is 10:30am-7:30pm.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
- Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops , projectors and other emerging technology. Provides leadership including solving problems and making non-routine decisions using sound judgment, following through to solve public desk issues, and coordinating the work of and providing direction to student employees.
- Ensures safety of library customers and employees and security of library materials through application of library and University policies and procedures.
- Acts as a liaison with University Police Department (in regards to reporting criminal activity or emergency situations), Campus and Library Facilities (in regards to building problems), Library Systems (in regards to library equipment problems), and as needed Risk Management (in regards to reporting incidents) during evening and weekend hours.
- As needed, responsible for opening/closing and securing various UA Libraries.
- Processes interlibrary loan borrowing and document delivery requests which requires a high level of problem solving, including interpreting policies and procedures. Utilizes multiple systems such as ILLiad (interlibrary loan and document delivery management software), WorldCat/OCLC, Docline, the UA Library online catalog, and a variety of UA online databases (ProQuest, IEEE Xplore, Science Direct).
- As needed, participates in decision making and completes assignments, including shared responsibility for data collection, needs assessment and analysis to demonstrate quality of work and to continually improve customer access. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
- Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects and strategic planning.
- Facilitates meetings, makes presentations as needed, and participates in data based decision making.
- The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.
- Other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated customer service skills, including the ability to work with diverse people and serve a diverse population, as well as taking a proactive approach to meeting customer need, coordinating with peers in order to effectively meet customer need and initiating effective interventions that result in customer satisfaction.
- Demonstrated ability to deal with difficult customer interactions and work with outside departments to follow university policies and procedures in reporting building incidents and criminal activity.
- Demonstrated skill in interviewing customers regarding reference service and sources to better understand customer need.
- Ability to give and receive feedback in an environment dedicated to ongoing growth.
- Understanding of the research and reference process as well as a broad understanding of various types of reference sources (e.g., library catalog, indexes, web-scale discovery services, search engines, virtual and print resources) and their appropriate use, including understanding the differences between primary and secondary resources.
- Excellent interpersonal and communication skills, both written and verbal.
- Demonstrated leadership skills, including evidence of excellent initiative, organizational and time management skills; evidence of the use of good judgment and solid analytical and problem-solving skills with ability to work autonomously with minimal supervision.
- Familiarity with library technology, including demonstrated skills in troubleshooting hardware, software and equipment, and ability to acquire new technology skills (e.g., Virtual Reality, 3D or other makerspace technology).
- Ability and willingness to learn new skills as the work environment and customer needs change, including independently learning how to use new software/technology.
- Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
- Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.
Bachelor's degree required. Prior work experience not required in addition to education requirement.
- Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris)
- Experience providing reference services (in-person and virtual), utilizing the reference interview process to determine customer need in an academic, research or large public library.
- Experience with Microsoft Outlook and Office Suite (current version) and knowledge of specialized software (e.g., Illiad, AutoCAD, Final Cut Pro, Adobe Creative Cloud).
- Experience processing Interlibrary Loan requests.
- Experience and working knowledge of issues pertaining to circulation and specialized library areas.
- Experience with process improvement, cost and systems analysis, and project management.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Libraries
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $16.00 - $18.00
Compensation Type: hourly rate
Career Stream and Level: OC2
Job Family: Library Services
Job Function: Libraries
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Target Hire Date: 8/1/2022
Contact Information for Candidates: Armando Cruz - email@example.com
Open Date: 6/14/2022
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant
To ensure your application materials are considered, please submit your application by the first review date: Wednesday, June 22, 2022.
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.