IT Support Computing Analyst II -- University of Arizona -- Tucson, AZ

Posting Number: req12513
Department: Technology Strategy & Services
Department Website Link: https://new.library.arizona.edu/about/organization
Location: Main Campus
Address: Tucson, AZ USA
Apply here: https://arizona.csod.com/ux/ats/careersite/4/requisition/12513/applicati...

Position Highlights
The University of Arizona Libraries Technology Strategy and Services department is seeking a creative, enthusiastic, and dedicated professional with strong proficiencies in IT and AV operations to help our highly collaborative team deliver in-person and remote customer-focused support to the Libraries staff and end-users.

We are a large academic research library providing a broad range of collections and services to a diverse audience, including undergraduate students, graduate students, faculty, researchers, staff, community users, and donors. You will be directly contributing to operational elements of the daily and strategic work that make the Libraries a key partner on campus.

This position will provide workstation and laptop support for the staff at the UA Libraries and maintain large public installations such as the 150-seat Information Commons. Responsibilities include purchasing and maintaining the machines, developing, and deploying standardized software images, and providing support to the users. You will run a local helpdesk to provide front-line support for library staff using campus-provided services like email, calendaring, and identity management. You will also help maintain the Libraries’ extensive audio-visual technology stack, maintain the conference rooms and other meeting spaces used by staff and patrons, train staff in how to use them, and assist with recording and transmission of live events. You will be involved in planning, implementing, and supporting information technology in cutting-edge new spaces of the Libraries' areas of the Student Success District, such as the Data, Virtual Reality, Maker, and Learning Studios. This position reports to the Manager of the Operations Unit.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

CHARACTERISTIC DUTIES
Plans and provides desktop and laptop support in an enterprise environment for the libraries, and for the Information Commons public computing environment, including support for the Technology Lending program. In support of business processing requirements, and in accordance with established IT policies and procedures:

  • Evaluates, installs, configures, integrates, and maintains desktop/laptop operating system environments including Windows and macOS, Linux, desktop/laptop software applications, and related peripherals.
  • Tests and troubleshoots desktop/laptop environments, applications, and related peripherals.
  • Implements and maintains an asset management inventory of all client hardware components, software licenses, and associated peripheral equipment.
  • Ensures that necessary IT and AV parts replacements are in stock.
  • Plans, schedules, and implements a regular cycle of desktop, laptop, and mobile device hardware and software upgrades.
  • Responds to complex technical server and workstation support requests from users and technical staff. Plans, implements, and provides helpline technical support for UA Libraries staff and students.

Plans, manages, and provides technical expertise for digital multimedia systems, including the software and hardware used in the controlling of AV systems, as well as the creation, preservation, and manipulation of digital images, video, and audio files.

Takes lead role in one or more of the following focus areas:

  • Supervising and training student employees, including clearly communicating responsibilities, required actions, constraints, and deadlines; providing support dependent on specific situation and student capabilities; and tracking assignment and status of work items.
  • Purchasing software and managing the licenses for the libraries’ staff computers, public computers, and servers; preparing the budget for purchase recommendations based on the technology plan, factoring in total cost of ownership; adhering to the library’s established rules and procedures for purchasing, including procurement rules and bidding processes; identifying and negotiating with technology vendors to obtain products and equipment that best meet the needs of the users; and maintaining accurate records of transactions, specifications and standards.
  • Supporting the libraries’ Interlibrary Loan, Document Delivery, and Resource Sharing hardware and software by providing print, electronic, and multi-media resources to customers.

Participates in professional development to continuously improve technical skills and knowledge of field.

The UA Libraries support the UA’s diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college.

Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

  • General knowledge and use of principles, theories and concepts of endpoint and other user technology support.
  • General understanding of IT industry practices, techniques, and standards.
  • Skill in providing information technology related remote and in-person customer service to users having varying levels of technical expertise.
  • Skill in analyzing computer hardware and software problems.
  • Skill in conducting business and information technology needs analysis.
  • Skill in optimizing the performance of computer systems.
  • Knowledge of current IT security practices and protocols.
  • Knowledge of project management best practices.
  • Knowledge of typical library technologies (e.g., search and discovery tools, digital repository and collections software, digital preservation tools)
  • Excellent interpersonal and communication skills, both written and verbal.
  • Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives.
  • Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

  • Bachelor’s degree or equivalent advanced learning attained through professional level experience required.
  • 3 years of relevant work experience.

Preferred Qualifications
Experience with:

  • Audio/Visual control systems (e.g., Extron, Crestron, etc.) and current and legacy AV equipment (e.g., Logitech, U-Matic).
  • Provisioning, maintaining, repairing, and supporting user desktop and laptop workstation and operating systems, including Apple macOS, Microsoft Windows, and Ubuntu Linux.
  • Using Windows and macOS operating system and application imaging and deployment management tools (e.g., WDS, LANDESK, Ghost, DeployAnywhere, DeployStudio, JAMF, etc.).
  • Office productivity and related software applications (e.g., Microsoft Outlook, Microsoft Office, Adobe Creative Cloud, DocuWare document management, etc.).
  • Microsoft Windows Server functionality, including Exchange email and calendaring, Active Directory Domain Services, DNS/DHCP/IPAM, Windows PowerShell, etc.
  • Administering and supporting networked resources, including file shares, remote desktops, virtual private networking, Active Directory accounts and permissions, security, and backup services, etc.

FLSA: Non-Exempt

Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Information Technology
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $20.67 - $26.84
Compensation Type: hourly rate
Grade: 6
Career Stream and Level: PC2
Job Family: IT Support
Job Function: Information Technology
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Target Hire Date: 1/23/2023
Contact Information for Candidates: Armando Cruz - armandocruz@arizona.edu
Open Date: 11/10/2022
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Special Instructions to Applicant: This posting will remain open until filled. To ensure your application is considered, please submit your application materials by the first review date of November 28, 2022.

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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