Managers and leaders frequently find themselves maneuvering through a variety of situations such as obtaining buy-in, defending library resources and services and resolving conflicts. While negotiating is a much-needed skill for information professionals and managers to possess, there is often hesitation to attempt it.
Continuing Education Services News
According to a 2020 report from the U.S. Census Bureau, "there's been a rapid increase in the size of the 65-and-older population, which grew by over a third since 2010. No other age group saw such a fast increase." Older adults are often a driving force behind support and participation with the public library; as a result, librarians often design their programs and services with older adults in mind.
Library users want to feel loved and Patron Driven Acquisition (PDA) is the best kind of PDA in a library. We will look at the current role of this PDA in our library collections. This session will offer ways to celebrate and support patron requests.