Effective communication is often what sets great leaders apart. Through listening, questioning, and refining, managers can assertively provide direction and effective feedback to staff. Learn about the importance of non-verbal communication, active listening techniques, how to influence others, and having difficult conversations with your staff.
Effective communication can create the difference between a good workplace and a great one. Learn about the importance of non-verbal communication, active listening techniques, how to influence others, and how to have difficult conversations with your staff and coworkers. Participants will gain practical insights on fostering a positive work culture and improving team dynamics.
Scheduled Dates
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Learning objectives for this session may include:
- Understand the benefits and challenges of effective workplace communication
- Develop effective listening, questioning, and feedback skills
Topic Area
Management & Leadership
Contact
learning@amigos.org
Session Duration
This course consists of one 2-hour session.
Contact Hours
2
Naomi Gonzales is the Library Services Trainer & MOLIB2GO Coordinator at Amigos. She has over ten years of library experience in academic and medical libraries, and most recently served as a federal contractor in support of The National Library of Medicine’s MedlinePlus consumer health website. Her professional interests include web accessibility, usability, and community outreach. In her personal life, Naomi enjoys befriending stray cats, volunteering at her local farmer’s market, and playing cozy video games.
