Library Specialist (Late Night Guest Services)
Institution Name: University of Texas at Arlington Libraries
Libraries Website Link: https://libraries.uta.edu/
Apply Now: https://uta.peopleadmin.com/postings/31191
Internal Job Posting No: S06062P
Benefits at UTA:
We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
Job Summary:
The Library Specialist for Late Night Guest Services provides leadership for extraordinary customer service experiences within a dynamic, high-volume environment by assisting with late-night operations, including student employee supervision, direct customer service and general services for the Guest Services division of the Community Engagement department within UTA Libraries. UTA Libraries has various locations across campus. This position will be eligible for the full differential pay.
Essential Duties and Responsibilities:
- Engages in a team-based leadership model to manage circulation processes and the Libraries’ general service areas which include the first floor, second floor, West Campus Library and Science and Engineering Library.
- Serves on a team of service point managers, providing coaching, mentoring, supervision and training for service experience student employees.
- Highlights and connects students, faculty, and staff with Libraries’ services, resources, and partnerships that meet their needs.
- Actively participates on Libraries and University committees and teams, and performs other duties as assigned.
Required Qualifications:
- High School graduation or GED.
- Two (2) years customer service experience.
Preferred Qualifications:
- Bachelor’s degree.
- One (1) year of experience working in an academic library or related environment.
- One (1) year of experience of supervision, leadership, and/or mentoring.
- Preference for working non-traditional hours.
- Comfort and experience with creative and emerging technologies and learning how to use, and teach others how to use, them.
Knowledge, Skills and Abilities:
- Excellent communication and interpersonal skills with the ability to interact professionally with individuals at all levels of the organization.
- Ability to work collegially and collaboratively with people of different backgrounds in a team-based environment.
- Professional organizational and time management skills with the ability to prioritize and manage multiple tasks effectively.
- Ability to analyze situations and make sound decisions.
- Ability to adapt to and accommodate for varied departmental priorities, events, and activities.
- Proficiency with Microsoft Office products: Word, Excel, Outlook, Teams, OneDrive/SharePoint, and other common office software.
Work Schedule: Wednesday – Sunday
- Wednesday – Friday hours are 6:15 pm – 2:15 am
- Saturday & Sunday hours are 4:15 pm – 12:15 am
- This position is responsible for closing shifts during these current hours.
- Hours are subject to change depending on spring break, summer, intersessions, 24/7 week before finals, etc., and the team itself does shift sometimes due to staff needs, etc.
Our future colleague will also have an affinity for our Guiding Principles. These principles define HOW we do our work. These are our Guiding Principles exemplified through how we treat our colleagues:
- We Care.
- We Empower.
- We Take Ownership.
- We Pursue Excellence.
APPLY NOW – We can’t wait to welcome you to our team.
Please submit applications at https://uta.peopleadmin.com/postings/31191
EEO Statement
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.