No one wants workplace conflicts or performance issues, but a big part of a manager's job is addressing personnel issues when they arise. Administering effective performance improvement plans can make a difference in the likelihood of repeated mistakes, maintaining staff morale, and improving overall performance. This session highlights both written and verbal communication techniques, follow-up plans, and establishing accountability.
Topic Area
Contact
Session Duration
This course consists of a 1-hour session.
Contact Hours
1
Instructor
Miguel Figueroa
Prior to joining Amigos Library Services in 2020, Miguel served as director of the American Library Association's Center for the Future of Libraries; director of member programs at the American Theological Library Association; and director of the American Library Association's Office for Diversity & Spectrum Scholarship Program and Office for Literacy and Outreach Services. He has held positions with New York University Medical Center's Ehrman Medical Library and Neal-Schuman Publishers. Miguel is a graduate of the University of Arizona’s Knowledge River Program, an initiative that examines library issues from Hispanic and Native American perspectives.