Chat and Online Reference Services

Scheduled Dates
Course Details
Course Type: 
Topic Area: 
Target Audience: 
Librarians who are familiar with virtual reference services.
Course Description

As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.

Learning Objectives
  • Conduct an effective chat reference interview
  • Employ chat reference best practices
  • Identify effective tools and apps for the virtual reference desk


Homework Expectations
Session Information
Session Duration: 
This course consists of one 2-hour session.
Contact Hours: 
Amigos Member Early Bird Fee: 
Amigos Member Fee: 
Non-member Early Bird Fee: 
Non-member Fee: