Introduction to Reference Services 1: Core Reference Skills

Scheduled Dates
Course Details
Course Type: 
Topic Area: 
Course Description

Whether subject experts, novice researchers, or curious learners, library users present staff with a range of information needs. With an overview of skills to address face-to-face and virtual interactions, this session addresses today's library reference transactions. By highlighting common barriers to productive reference interactions and practicing techniques to overcome them, staff will have the confidence to engage in the reference interview.

Learning objectives for this session include
  • Demonstrating the skills utilized in providing reference services
  • Conducting an effective reference interview
  • Employing strategies to correct a reference interaction gone wrong
Session Information
Session Duration: 
This course consists of one 2-hour session.
Contact Hours: 
Instructor or (972) 340-2829