As libraries are moving services online, there is a renewed emphasis on chat and online reference services. How is chat reference different from traditional in-person reference? This course will provide techniques and best practices to provide effective chat reference services. We will learn how to conduct a thorough online reference interview and explore tools and apps for the virtual reference desk.
Scheduled Dates
There are currently no scheduled dates. Request this course.
Learning objectives for this session may include:
- Conduct an effective chat reference interview
- Employ chat reference best practices
- Identify effective tools and apps for the virtual reference desk
Topic Area
Reference
Contact
learning@amigos.org
Session Duration
This course consists of one 2-hour session.
Contact Hours
2