Report Lost/Damaged Items

Reimbursement Policy

TAE Region (TAE site to TAE site)
Amigos Library Services will reimburse a lending library for the replacement cost of items lost/damaged in transit when they qualify for reimbursement. Requirements for reimbursement include:

  • Providing the barcode/QR code number for the bag in which the item was shipped
  • The item has been lost/damaged in transit for at least three months from the listed ship date.
  • The item is reported as lost/damaged and invoiced within 12 months of the listed ship date.

 

Sending to courier partners (outside TAE region):

  • Lost or damaged items sent to and from KLE, MALA and MOBIUS libraries are not reimbursed by Amigos.
  • Transactions between TAE and KLE, MALA and MOBIUS libraries follow ALA guidelines regarding lost and damaged items(link is external). Section 4.10 states the borrowing library is responsible for lost/damaged items.
  • KLE, MALA, MOBIUS, and TAE have mutually agreed to follow ALA guidelines for lost/damaged items.
your site number (for example: 8802)
your hub designation (for example: DAL)
your telephone number (including area code ex. (123) 456-7890 x12345)
Optional second contact's name
Lost/damaged item shipping details

Please fill out the following to help us attempt to locate the missing item by looking up site/hub information here (opens in a new window).

Is your library the lender or borrower?
Site/hub
site/hub item was SHIPPED FROM
Site/hub
site/hub item was SHIPPED TO
Was a TAE Label Maker label used?
#
One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.
a short description/explanation of the problem, if needed
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