A reference policy is the foundation upon which reference services are built upon. Learn how to create effective reference policies for in-person and online reference services. Also learn to write guidelines that will provide you, your colleagues, and patrons with the understanding of how reference services fit with the overall vision and mission of your library.

Whether public, academic, school or special, every manager of a library reference department is well aware that a dominant force driving the libraries of today is change. This course focuses on the changing needs of reference management and will provide attendees with the tools to put together an information audit for your reference department or library, provide a blueprint for departmental strategic planning, and offer examples of methods to assess the effectiveness of your reference department's services.