Trans-Amigos Express - Report Lost/Damaged Items

Please complete the following form to report lost/damaged items in transit.

Reimbursement Policy

TAE Region (TAE site to TAE site)
Amigos Library Services will reimburse a lending library for the replacement cost of items lost/damaged in transit when they qualify for reimbursement. Requirements for reimbursement include:
  • Providing the barcode/QR code number for the bag in which the item was shipped
  • The item has been lost/damaged in transit for at least three months from the listed ship date.
  • The item is reported as lost/damaged and invoiced within 12 months of the listed ship date.

Sending to courier partners (outside TAE region):

  • Lost or damaged items sent to and from KLE, MALA and MOBIUS libraries are not reimbursed by Amigos.
  • Transactions between TAE and KLE, MALA and MOBIUS libraries follow ALA guidelines regarding lost and damaged items. Section 4.10 states the borrowing library is responsible for lost/damaged items.
  • KLE, MALA, MOBIUS, and TAE have mutually agreed to follow ALA guidelines for lost/damaged items.

your institution name
#
your site number
your hub designation
your name
your telephone number, including area code (123) 456-7890 x12345
your email address
Optional 2nd contact name
Optional 2nd contact's email address
Lost/damaged item shipping details
Please fill out the following to help us attempt to locate the missing item by looking up site/hub information here (opens in a new window).
Site/Hub
site/hub item was SHIPPED FROM
Site/Hub
site/hub item was SHIPPED TO
#
the item title
date the item was shipped
submit images for damaged items only, 2MB file size limit - gif, jpg, png or pdf - convert large images to pdf: https://www.adobe.com/acrobat/online/jpg-to-pdf.html
submit images for damaged items only, 2MB file size limit - gif, jpg, png or pdf - convert large images to pdf: https://www.adobe.com/acrobat/online/jpg-to-pdf.html
a short description/explanation of the problem, if needed
CAPTCHA
Please copy letters as you see them (case sensitive!)
Image CAPTCHA
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