ITS Operations Manager -- Texas State Library & Archives Commission -- Austin, TX

Division: Information Technology Services
Position Title: ITS Operations Manager
Apply Now:
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00046012&tz=G...
Work Location: 1201 Brazos - Austin, TX 78711
Working Hours: M-F 8-5
Salary Group: B-25
Classification No. 0256/System Analyst V
Job Posting No. 00046012
Monthly Salary: $7,200.00 - 7,700.00 /Month
Date Job Available: December 1, 2024

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: Job Description - ITS Operations Manager (00046012)

TSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.

Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.
Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields No MOS. Please call Human Resources at (512) 463-6564 with questions or for additional information.

Additional Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_Inform...

Job Summary
Performs advanced (senior-level) computer systems analysis work. The Operations Manager serves as the division’s technical lead; the Data Center Services (DCS) Coordinator; the agency Change Management Coordinator; and ITS Technology Project Manager for internal agency projects. The Ops Manager leads the technical staff in planning, coordinating, and implementing daily operations and coordinates the team’s activities with the technical staff at the consolidated data center; communicates with agency staff, vendors, DIR, and other state agencies as required to carry out ITS technical operations; makes recommendations to the ITS director related to technology strategy and budget and functions as backup to the division director. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Tasks

• Coordinates with the State Data Center for the agency’s required Data Center Services (DCS).
• Supervises the IT Operations Services Team.
• Oversees and assigns ITS operation tasks.
• Serves as the technical resource for the agency’s Information Security Officer (ISO).
• Provides technical expertise and support for the evaluation, acquisition, and post-implementation support of agency information resources.
• Serves as the agency’s Change Management Coordinator.
• Performs other duties as assigned.
• Attends work regularly in accordance with agency leave and attendance policies.
• Complies with all applicable agency policies and procedures including safety and standards of conduct.

Minimum Qualifications

• Four-year degree from an accredited university; paid work experience in a lead technical capacity performing computer technology tasks may be substituted for education on a year-for-year basis, up to four years.
• Five years’ experience working in a technical team environment to maintain information technology services.Two years’ experience working in a position which requires effective communication with technical and non-technical staff and management from within the organization and the organization’s business partners.
• Three years’ experience performing systems analyst tasks in support of IT projects.
• Five years’ experience supporting Windows Operating Systems in a networked environment.
• Five years’ experience installing, upgrading, and maintaining hardware on Windows servers.
• Two years’ experience supervising and directing the work of other IT professionals.

Preferred Qualifications

• Degree from accredited four-year college with major coursework in Information Technology, IT risk assessment, project management, and/or systems analysis.
• Experience diagnosing network failures and restoring network services.
• Experience as an IT project manager.
• Experience providing technical expertise and/or systems analysis for enterprise projects in an IT environment.
• Experience supporting Windows 365 in a network environment, Windows systems administration, and/or Windows desktop support.
• Experience supporting and administering Linux desktops and/or servers.

Knowledge Skills and Abilities

• Ability to establish and maintain effective working relationships with managers, co-workers, other agency staff.
• Ability to communicate effectively both orally and in writing.
• Ability to work in a team environment.
• Ability to plan and arrange own work in order to meet deadlines.
• Ability to process multiple assignments simultaneously.
• Ability to train others.
• Ability to assign and/or supervise the work of others.
• Ability to provide effective project leadership.
• Skill in problem solving.
• Ability to lift and move boxes and IT equipment weighing up to 40 lbs.
• Ability to analyze data, to formulate conclusions, and to write reports
• Ability to conduct business meetings and work well with technical staff, vendors, clients.
• Knowledge of Linux and Windows operating systems
• Knowledge of network operations
• Knowledge of Information Resources Security
• Skill in problem solving.

Environmental/Physical Conditions
Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve occasionally moving; standing; pulling and pushing, kneeling, stooping and bending; performing tasks requiring fine motor skill and coordination to safely move items weighing up to 40 pounds. Must have visual acuity and manual dexterity to operate a computer and regular office equipment. Requires the ability to occasionally ascend/descend ladders and to reach above shoulder level to access equipment. Must be able to work extended periods at a computer which includes repeated motions that include the writs, hands and or fingers. May require working extended hours and some evenings and weekends as needed. Normal cognitive abilities including the ability to learn, recall and apply certain practices and policies and interpret data. Travel, some overnight, may be required.

Other Requirements
Criminal background check required if offered a position.
College transcripts are required if used to meet minimum requirements.

Reporting Relationships
The ITS Operations Manager supervises the ITS Operations team. Reports to the ITS Director.