Whether as a refresher or an introduction, this session details the art of the reference interview, including the behaviors of reference service providers, the steps for conducting an effective interview, strategies for when a transaction goes wrong, and tips to assess interactions.
Scheduled Dates
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Learning objectives for this session may include:
- Understanding behavioral characteristics of reference services providers
- Conducting a well-crafted reference interview
- Employing strategies to correct a reference interaction gone wrong
- Assessing a reference interaction for quality assurance
Topic Area
Reference
Contact
learning@amigos.org
Session Duration
This course consists of one 90-minute session.
Contact Hours
1.5
Chris LeBeau