Library staff leverage customer service skills to address a range of information needs. This review of retail customer service skills and techniques will support any interaction with a patron, whether in-person, on the phone, or virtually. Identify barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.
Scheduled Dates
|
March 11, 2026, 11:00am -
12:00pm CDT
Registration closes
.
|
Register |
Topic Area
Contact
Session Duration
This course consists of a 1-hour session.
Contact Hours
1
Instructor(s)
Image
Kyla Hunt is the Library Services Trainer and Missouri Libraries 2 Go (MOLIB2GO) Coordinator at Amigos Library Services. Her career has featured experiences in a variety of government, nonprofit, and library institutions, including the Cedar Park Public Library, the Texas State Library and Archives Commission, and TechSoup Global. She is interested in all aspects of the library field, having worked in youth services, reference librarianship, technical services, and library instruction. Her book, Library Programs and Services for New Adults, was published in 2017. Outside of libraries, Kyla likes to crochet, spend time with her family and cats, and bake pumpkin cake.