Improving Accessibility Through Document Remediation

Document remediation makes online materials accessible for people with disabilities, ensuring that they can be read by assistive technologies such as screen readers. Remediation is especially important for compliance with federal law and web accessibility standards – including the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA) with a compliance deadline of April 2026. Title II of the ADA directly impacts state and local governments, including public schools, universities, and libraries and their web content.

Beyond Accessibility Basics

For libraries already on their accessibility journey, identifying that next step can be difficult. Any library can become a more welcoming and functional space for all users by revising existing content to meet Web Content Accessibility Guidelines (WCAG) standards and empowering staff to develop quality content. Learn best practices for creating and maintaining a usable web presence and identify ways to design materials for a wide variety of users. Session content builds on a foundation of accessibility knowledge and is intended primarily for content creators.

Web Design and Accessibility

Websites are accessible only when all visitors can access the presented information regardless of abilities or impairments. By understanding the fundamentals of web accessibility and the regulations, laws, and standards surrounding accessibility design, libraries can move toward more equitable services for all patrons. With an overview of the tools and technologies for better design and best practices for content development libraries can make their content open to all.

Content Strategy: The Basics

Is your library's content timely, accurate, relevant, and consistent? Having a coherent content strategy can help you plan, create, publish, and manage content in an effective manner. This course will help you understand what a content strategy is and how to implement and maintain a strategy that suits your organization.

Understanding Website Accessibility

Websites are accessible when all visitors — regardless of abilities or impairments — can access the presented information. The broad term web accessibility refers to a series of international standards that define website usability. Understand the fundamentals of web accessibility and the regulations, laws, and standards surrounding accessibility design. Utilize tools and technologies for better design and best practices for content development.

Know & Go: Cultivating an Accessibility Mindset

Providing equitable access for all patrons is the aspirational mission of libraries - but it can be intimidating for those unfamiliar with accessibility. Understanding the fundamentals of accessibility can help shift how we think about design, equity, and creating community. Learn how minor changes to any library environment can make a major difference to users. Understand accessibility basics and leave with actionable steps to improve the experience of patrons and library staff.

Know & Go: Customer Service Basics

Library staff leverage customer service skills to address a range of information needs. This review of retail customer service skills and techniques will support any interaction with a patron, whether in-person, on the phone, or virtually. Identify barriers to effectively communicating with patrons and develop a strategy for staff to practice their customer service skills.
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