Managers and leaders leverage negotiation skills in a variety of situations, from obtaining team buy-in to defending library resources and services to resolving conflicts. Build familiarity and comfort with the negotiation skills and tools managers use in day-to-day work and alleviate the anxiety associated with workplace conflict.
Learning objectives for this session may include:
- Understanding the negotiation process
- Deploying negotiation techniques and tactics
- Avoiding common mistakes made during a negotiation
Session Duration
This course consists of one 2-hour session.
Topic Area
Management & Leadership
Contact Hours
2