Library Division Manager -- Austin Public Library -- Austin, TX

Location
Texas

Library Division Manager
Austin Public Library
Austin, Texas
$35.50 - $45.27
APPLY HERE: https://www.austincityjobs.org/postings/122690

The Library Division Manager is responsible for developing strategies for the twenty branches within the library system. They supervise two Regional Branch Operation Managers, who in turn oversee the Library Branch Managers. This position is a key member of the Library’s Management team and plays an essential role in the Public Services team.

MINIMUM QUALIFICATIONS

  • Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus seven (7) years of related experience, including four (4) years of experience in a lead or supervisory capacity OR
  • Graduation with a Master’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience in a lead or supervisory capacity.

PREFERRED QUALIFICATIONS:

  • Exemplary Customer Service - Proven experience in giving one-on-one exemplary customer service as well as managing a team to work cohesively together in delivering excellent customer service in a flexible and diverse environment
  • Leadership – Illustrated experience in leading, motivating, and managing employees to achieve goals, problem solve, make decisions, plan priorities, and communicate effectively in operational issues
  • Strategic Planning - Demonstrated experience in aligning goals, services, initiatives, and activities with the organization’s mission, vision, and strategic plan
  • Budgetary Experience – Experience effectively and efficiently managing a budget
  • Operations Management – Proven experience in managing a budget, day-to-day operations, time management, resolving customer complaints, resolving conflict, and managing change

DUTIES, FUNCTIONS and RESPONSIBILITIES

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Develops short- and long-range plans.
  2. Develops and monitors division or section budget and grant applications.
  3. Chairs and serves on professional committees.
  4. Serves on Austin Public Library Management Team. Works or travels to several locations and serves on library-wide committees and task forces.
  5. Investigates and resolves customer complaints.
  6. Clarifies City and department regulations.
  7. Develops division policies and procedures and participates in the development of department policies.
  8. Prepares and presents programs, articles, reports, and projects.
  9. Represents the City of Austin and the Austin Public Library to the public.
  10. Represents the interests of the Library and/or division to City officials.

Responsibilities – Supervisor and/or Leadership Exercised:

  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

KNOWLEDGE, SKILLS and ABILITIES

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of professional library procedures, systems, and techniques.
  • Knowledge of equity, diversity, and inclusion principles and practices in libraries.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of reference and research procedures.
  • Knowledge of library materials/tools available for library work.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practice, policy, and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of contract development and management.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software, including Microsoft Office products.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to forecast public demand for services.
  • Ability to analyze/evaluate major programs, policies, procedures, services, and facilities to develop recommendations.
  • Ability to facilitate discussions and resolve issues.
  • Ability to stay abreast of library trends.
  • Ability to establish and maintain good working relationships with other City employees and the public.
  • Ability to provide high-level customer service.
  • Ability to work with people of diverse backgrounds.

JOB OPEN: 01/15/2025
JOB CLOSE: 02/24/2025
COMPANY WEBSITE: Austin Public Library