While most people are familiar with a dictionary or encyclopedia, knowing when to use the right resource for the right question may still be a mystery – and that doesn’t even cover the more specific uses of handbooks, serials, and databases. With an overview of the most popular reference formats and their uses, this session will help staff connect the right resource to the right questions at the reference desk.

Whether print or digital, users expect a library's reference collection to be ready to address their questions, whether simple or complex. Acquiring and maintaining a reference collection is essential in offering reference services to library users. Learn how to appraise reference resources, develop a sustainable reference collection development policy, and organize and make accessible print and digital resources for users.

Whether subject experts, novice researchers, or curious learners, library users present staff with a range of information needs. With an overview of skills to address face-to-face and virtual interactions, this session addresses today's library reference transactions. By highlighting common barriers to productive reference interactions and practicing techniques to overcome them, staff will have the confidence to engage in the reference interview.

Websites are accessible only when all visitors can access the presented information regardless of abilities or impairments. By understanding the fundamentals of web accessibility and the regulations, laws, and standards surrounding accessibility design, libraries can move toward more equitable services for all patrons. With an overview of the tools and technologies for better design and best practices for content development libraries can make their content open to all.

Videos and online tutorials are where many people turn to quickly learn and develop new skills. As libraries develop their own online tutorials and videos, they can become important information literacy tools. With guidance for applying instructional design fundamentals, interactivity, accessibility principles, and assessment elements to measure learner comprehension, transform your design and creation process for online tutorials.

All libraries can provide a trans-inclusive respite for transgender community members and their own staff. Move toward a trans-inclusive environment for patrons and staff by learning to create and maintain safe and welcoming spaces, collections, and programs. Develop a feeling for helpful inclusive language and gain confidence with practical tips that can be applied to sometimes difficult real-world scenarios.

Librarians encounter parliamentary procedures in a variety of places such as board meetings, the Faculty Senate, and association councils. This workshop provides a general overview of parliamentary procedure, introducing the concepts explained in Robert's Rules of Order Newly Revised (In Brief), and a path to fully participate in meetings, identify effective functions, and formulate motions. Whether new to parliamentary procedures or needing a refresher, master the skills and confidence to navigate meetings effectively and contribute to impactful decision-making processes.

Partnerships can be the lifeblood of successful and sustainable programs and services. Engaged community partners help expand services and reach new audiences. Learn to to identify what partners bring to the table and cultivate and activate new and existing partnerships that deliver for everyone invested.

The National Institute of Mental Health estimates the prevalence of personality disorders as 9.1% of the adult U.S. population, suggesting that public services staff will encounter individuals in this group. This workshop will provide attendees with a great understanding of common personality disorders, such as Borderline Personality Disorder, Narcissistic Personality Disorder, and Antisocial Personality. Attendees will learn how to enforce healthy boundaries, manage challenging interactions, and connect patrons with community mental health resources.

Health literacy is obtaining, processing, and understanding basic health information and services. The National Assessment of Adult Literacy indicates that only 12% of Americans have the necessary health literacy skills to meet their needs, including locating health services, understanding drug labels, and following treatment instructions. Libraries are a natural conduit for working to improve the health literacy of their communities. This session provides examples of ways in which libraries can incorporate health literacy into programs and services.