Know & Go: The Art of the Reference Interview
There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, learn about the art of the reference interview. We will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.
Learning Objectives:
- Understand behavioral characteristics of reference services providers
- Conduct a well-crafted reference interview
- Employ strategies to correct a reference interaction gone wrong
- Assess a reference interaction for quallity assurance
Target Audience:
Reference services providers in all library types
Prerequisites:
None
Homework Expectations and Completion Requirements:
- None
- It is designed for individual participation; each individual must register.
Technical Requirements:
Visit BigBlueButton's detailed minimum requirements page.
Session Duration:
This course consists of a one 1-hour session.
Instructor: Jodie Borgerding - borgerding@amigos.org
March 30, 2020
1:30 pm - 2:30 pm CDT
Online Classroom
United States
United States
| Amigos Member | $0.00 |
| Non-member | $35.00 |