Know & Go: The Art of the Reference Interview
Whether as a refresher or an introduction, this Know &Go session details the art of the reference interview, including the behaviors of reference service providers, the steps for conducting an effective interview, strategies for when a transaction goes wrong, and tips to assess interactions.
Learning Objectives:
- Understanding behavioral characteristics of reference services providers
- Conducting a well-crafted reference interview
- Employing strategies to correct a reference interaction gone wrong
- Assessing a reference interaction for quality assurance
Target Audience:
Reference services providers in all library types
Prerequisites:
None
Homework Expectations and Completion Requirements:
- None
- It is designed for individual participation; each individual must register.
Technical Requirements:
Visit BigBlueButton's detailed minimum requirements page.
Session Duration:
This course consists of a one 1-hour session.
Instructor: Jodie Borgerding - borgerding@amigos.org
August 22, 2022
1:30 pm - 2:30 pm CDT
Online Classroom
United States
United States
Amigos Member | $0.00 |
Non-member | $35.00 |