Virtual Reference Communication
Learning Objectives:
Upon Completion the participant will:
- Identify essential skills necessary for virtual reference interviews
- Define barriers to virtual communication and how to overcome them
- Recognize how to decode user's inquiries
- Employ examples to reinforce communication techniques successfully
Target Audience:
Librarians who are familiar with virtual reference service
Prerequisites:
None
Homework Expectations and Completion Requirements:
- There will be Assignments to be completed in class and at home.
- It is designed for individual participation; each individual must register.
Technical Requirements:
Live Online System Requirements
Session Duration:
This course consists of two 2-hour sessions.
Instructor: Kyla Hunt - hunt@amigos.org
Continuing Education Credit:
Contact Hours: 4
IACET CEUs: 0.4
10:30 am - 12:30 pm CDT
United States
Amigos Member | $165.00 |
Non-member | $200.00 |
Amigos Member Learning Passport Holder - 4 Learning Passport Hours | $0.00 |
Amigos Member Learning Passport Holder - 10% Discount | $148.50 |
Amigos Member Learning Passport Holder - 15% Discount | $140.25 |