Continuing Education Services News

Know & Go Updates

Know & Go's are part of a series of informative web sessions covering topics of current interest. Designed for group participation and FREE for Amigos members, Know & Go Updates are presented online on Monday afternoons from 1:30 p.m.-2:30 p.m. CDT. Register today!

Patrons can be difficult. Do you know the best way to deal?

Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron. Whether the patron or student is frustrated with library policy, refusing to follow standard rules, or is simply argumentative or persistent, it is imperative to develop interpersonal skills in order to deal with these situations.

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