The National Institute of Mental Health estimates the prevalence of personality disorders as 9.1% of the adult U.S. population, suggesting that public services staff will encounter individuals in this group.
Authority control, the process of ensuring that all access points in a library catalog are used consistently, requires a great deal of maintenance to be effective. This session will cover the principles of authority control.
Soft skills, such as communication, teamwork, and interpersonal skills, play a critical role in virtual and in-person library services.
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