Learn about User Experience Design Principles and Practices – September Know & Go

Register now for our September 19th Know & Go with special guest, Springshare’s Talia Richards. Talia will demonstrate how to use their UX model for customer service in your library. She will cover the eight principles of customer service UX as well as discuss best practices and lessons learned. Encompassing all formats of customer service exchanges – from face-to-face, email, online and social media, Richards will provide techniques that focus on the customer, customer experience, and successful outcomes.

Register Now - Monday, September 19, 1:30 – 2:30 p.m. CDT

Other upcoming Know and Go sessions include:

• Library Signage
• Pokémon GO: What libraries need to know
• STEAM clubs

Know & Go sessions are held twice per month on Mondays from 1:30 – 2:30 pm CDT and are always FREE to Amigos members.

Check out our complete class schedule including all of our online courses and Know & Go sessions.

To find out more about the many consulting and education services available at Amigos, contact Christina Pryor at pryor@amigos.org.