Know & Go: The Art of the Reference Interview

Scheduled Dates
Course Details
Course Type: 
Topic Area: 
Course Description

Whether as a refresher or an introduction, this Know &Go session details the art of the reference interview, including the behaviors of reference service providers, the steps for conducting an effective interview, strategies for when a transaction goes wrong, and tips to assess interactions.

Learning objectives for this session include
  1. Understanding behavioral characteristics of reference services providers
  2. Conducting a well-crafted reference interview
  3. Employing strategies to correct a reference interaction gone wrong
  4. Assessing a reference interaction for quality assurance
Session Information
Session Duration: 
This course consists of a 1-hour session.
Contact Hours: 
Instructor or (972) 340-2829