Do You Practice the Art of the Reference Interview?

There is one skill that is seen in virtually every interaction with a library patron - conducting a reference interview. In this Know & Go session, we will discuss behavioral characteristics of reference service providers, the steps for conducting an effective reference interview, strategies for when a reference interaction goes wrong, and tips on how to assess your reference interactions.

Register Now - March 30, 2020 1:30 pm - 2:30 pm