Dealing with Difficult Patrons

Librarians and staff in libraries of all types will at one point have an interaction with a difficult patron or student. Whether they are frustrated with library policy, refusing to follow standard rules, or simply argumentative or persistent, it is imperative to develop interpersonal skills to deal with these situations.

Be ready when the time comes and join us to learn common patron difficulties as well as ways to effectively solve problems.

Register Now - August 24 & 25, 2021 10am - 12pm CDT
Early bird registration ends 8/2