Assistant Director of Customer Experience -- Houston Public Library -- Houston, TX

Submitted by Amigos on Thu, 2024-07-11 09:30

Apply online: https://www.governmentjobs.com/careers/houston/jobs/4569734/assistant-di...

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Houston Public Library (HPL) seeks a passionate, experienced library professional with proven leadership skills and an ability to motivate and inspire staff to become the next Assistant Director of Customer Experience (ADCE). This individual is smart and strategic, effective, timely and innovative in the delivery of objectives with experience in public library service delivery, project management, operational improvement and change management. HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries.

The ADCE serves as an integral member of the Houston Public Library's Executive Leadership Team and plays a critical role in leading HPL forward. The successful candidate will be able to demonstrate the ability to blend traditional and leading-edge library services in an environment of continuous improvement.

Essential duties and functions of the position include but are not limited to the following:

  • Provides strategic direction for the Central Library, 36 Neighborhood Libraries, and 3 History Research Centers with up to 7 direct reports and approximately 350 indirect reports.
  • Supervises, coaches, and mentors Senior Managers of Central Library, Neighborhood Libraries and History Research Centers.
  • Resolves complex customer issues, ensuring consistent operations between HPL's locations, and overseeing the performance and development of frontline staff.
  • Serves as an organizational leader, with a focus on operational improvement and change management as well as serving as a large-scale project manager.
  • Develops initiatives and strategies to enhance the service priorities and goals for the Library and City.
  • Assist in the planning process of Library renovations and representing the Department at Capital Improvement Plan meetings in the community.

Applicants are required to submit a Cover Letter and Resume when applying.

MINIMUM REQUIREMENTS
EDUCATION REQUIREMENTS

  • Requires a Bachelor's degree in Business Administration, Public Administration or a closely related field.
  • Seven years of administrative experience are required, with at least three of those years in a managerial capacity.
  • A Master's degree may be substituted for two years of experience.

PREFERENCES
Preference will be given to applicants with the following:

  • Master of Library Science degree from a school accredited by American Library Association (ALA).
  • Experience in a management or leadership capacity at a large urban library.
  • Experience working with people of diverse backgrounds.
  • Communicate effectively
  • Exhibit strong interpersonal and collaboration skills Are bilingual
  • Current or recent engagement with professional national and/or statewide library organizations.
  • Up to date and proficient knowledge of MS Office (Excel, PowerPoint and Word)
  • Highly developed writing and presentation skills

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

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