POSITION OPEN
PIONEER LIBRARY SYSTEM
CUSTOMER EXPERIENCE MANAGER
SOUTHWEST OKLAHOMA CITY PUBLIC LIBRARY
2201 SW 134TH STREET
OKLAHOMA CITY, OKLAHOMA 73170
405-801-4506
POSITION: Customer Experience Manager
BEGINNING SALARY: Grade 12, Base ($54,624/yr)
WORKING CONDITIONS: Full time position, 40 hrs/wk. Must be able to work a flexible schedule which will include evenings and weekends, in addition up to two weeks of “Mandatory New Hire Orientation & Training” located at the Administrative Offices in Norman.
APPLICATIONS ACCEPTED: November 08 through November 18, 2024
POSITION SUMMARY:
Plans, organizes and manages the activities, staff and services of the Southwest Oklahoma City Public Library; provides outstanding and high-level customer service to all customers; working knowledge in the operation of computers and standard office software products. Works under the direction of the Southwest Oklahoma City Branch Manager; performs other duties as assigned.
JOB REQUIREMENTS:
- Education and/or experience:
- Master’s degree required, MLIS degree preferred, ALA accredited graduate school;
- Three years relevant library or related experience;
- Three years supervisory experience preferred;
- Equivalent combination of technical training, education, and/or experience may be considered;
- Valid driver’s license.
- Knowledge, skills and abilities:
- Understands and performs basic functions and tasks of common software programs and email applications;
- Uses and helps others use basic computer hardware;
- Handles details and functions of public services operations at the branch, including but not limited to compliance, business records, training schedules, and other branch requirements;
- Knowledge of the principles, practices, and procedures for public library service and the ability to interpret them to the staff and public;
- Skills in working with public, public speaking and conducting effective library programs;
- Strong skills in written and spoken business communications;
- Ability to gain thorough knowledge of Pioneer Library System policies and procedures;
- Working knowledge in the operation of computers and office machines and standard office software products; electronic resources, internet and database retrieval;
- Lift up to 25 lbs; ability to retrieve and replace items from floor level to at least 5 1/2 feet in height;
- Work a flexible schedule which will include evenings and weekends based on fluctuating branch/department demands.
APPLICATIONS:
Applications accepted November 08 through November 18, 2024. Résumé alone is not sufficient; completed application form is required. To apply for this position visit www.pioneerlibrarysystem.org – click About, Careers link at top of page.
Pioneer Library System is an Equal Opportunity Employer.
All employees and qualified applicants will receive consideration for employment without regard to race, color, religious belief, sex, age, national origin, disability, sexual orientation, veteran status, genetic information or any other category protected by the law.
Pioneer Library System will make all reasonable accommodations in the application and employment processes. If you need a reasonable accommodation, please contact Elissa Fox at 405-801-4506, or hr@pioneerlibrarysystem.org.