Springshare Announces New Innovative Way to Measure User Satisfaction with LibAnswers
Submitted by Amigos on Wed, 2021-02-10 16:48Springshare recently announced new quality of service features to round out its communication platform. The new suite of LibAnswers features dedicated to gathering user feedback and harnessing metrics important to virtual reference, library assistance, and support services that, together, provide customers with the ability to reduce dissatisfied tickets, improve patron satisfaction, and accurately capture staff output.