The Essentials: Library Values

Library values appear in many places - alongside organizational mission and vision statements, in professional associations and collaborative work, and in many policies and procedures that guide day-to-day operations. A broad understanding of library professional values can help put our work in context, while also fortifying our advocacy efforts for when values are scrutinized or even changed. This session will review many of the traditional values associated with libraries while highlighting their uses and importance.

Improving Accessibility Through Document Remediation

Document remediation makes online materials accessible for people with disabilities, ensuring that they can be read by assistive technologies such as screen readers. Remediation is especially important for compliance with federal law and web accessibility standards – including the Department of Justice’s final rule updating its regulations for Title II of the Americans with Disabilities Act (ADA) with a compliance deadline of April 2026. Title II of the ADA directly impacts state and local governments, including public schools, universities, and libraries and their web content.

The Essentials: Workplace Communication

Effective communication is often what sets great leaders apart. Through listening, questioning, and refining, managers can assertively provide direction and effective feedback to staff. Learn about the importance of non-verbal communication, active listening techniques, how to influence others, and having difficult conversations with your staff. Effective communication can create the difference between a good workplace and a great one.

Developing a Social Media Strategy

Social media can be fun, informative, and engaging - but to do any of this, it needs to be strategic. For libraries interested in expanding their social media reach while still maintaining regular duties, this overview will provide straightforward guidance for establishing goals and presence, analyzing audiences across platforms, and developing and deploying content on a regular schedule and with engagement in mind. With the right approach, social media can become a tool that is shared by library staff and helps define the library in the community.

Developing Community Support and Building Creative Partnerships

Libraries reach different community groups and develop mutually beneficial partnerships to expand ideas, increase reach, and propel communities toward common goals. Focusing on the fundamentals of how to identify potential community partners and create these relationships, become empowered to reach out to the community to help develop unique programs that bring in new users. Identify common evaluation methods to predict and address challenges, ensuring that the library and the partner organization continue to connect in ways that benefit both.

The Essentials: Customer Service

Customer service expectations across industries are changing rapidly – and that trickles into libraries at the very same moment many are contending with reduced staffing and funding levels. But good service equates to more than just smooth transactions and satisfied customers. It helps build support and advances the relationship between the library and the community it serves.

Beyond Accessibility Basics

For libraries already on their accessibility journey, identifying that next step can be difficult. Any library can become a more welcoming and functional space for all users by revising existing content to meet Web Content Accessibility Guidelines (WCAG) standards and empowering staff to develop quality content. Learn best practices for creating and maintaining a usable web presence and identify ways to design materials for a wide variety of users. Session content builds on a foundation of accessibility knowledge and is intended primarily for content creators.

Creative Survey Design: Crafting Survey Instruments to Meet Your Library’s Research and Evaluation Needs

Surveys are an essential way to collect data about library services, programming, and community needs. But many libraries struggle to fully realize their surveys’ potential to collect high quality data. Good survey design is an artform that can be developed through practice. With a focus on design and development principles and hands-on exercises creating surveys for various library needs, new and seasoned survey designers will walk away more confident and capable to field their next survey.