Conducting the Reference Interview

Scheduled Dates

October 30, 2024 1:00 pm - 2:30 pm CDT (Register Now)

Also available on request

Course Details
Course Type: 
Live-Online
Topic Area: 
Reference
Course Description

Whether as a refresher or an introduction, this session details the art of the reference interview, including the behaviors of reference service providers, the steps for conducting an effective interview, strategies for when a transaction goes wrong, and tips to assess interactions.

Learning objectives for this session include
  • Understanding behavioral characteristics of reference services providers
  • Conducting a well-crafted reference interview
  • Employing strategies to correct a reference interaction gone wrong
  • Assessing a reference interaction for quality assurance
Session Information
Session Duration: 
This course consists of one 90-minute session.
Contact Hours: 
1.5
Instructor Information

Chris LeBeau

Questions
Contact: 

learning@amigos.org