Everyone working in a library will at one point have an interaction with a difficult patron. In this course, Dealing with Difficult Patrons, we will apply standard customer service skills when relating to these patrons, list common patron difficulties, and design strategies to effectively solve problems.
Developing basic computer skills is a challenge that college students and seniors alike can face. This course, geared towards public services and programming staff in both public and academic libraries, can help you identify applications, tools, and skills that computer beginners require.
Here’s a quick look at upcoming online classes. Classes are always being added so be sure to check out our course schedule!
Amigos Library Services
4006 Belt Line Road
Suite 125
Addison, TX 75001-4371
972-851-8000
800-843-8482
972-991-6061 (fax)
info@amigos.org
St. Louis Office
1190 Meramec Station Road
Suite 207
Ballwin, MO 63021-6902
636-529-1396 (fax)
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