Everyone working in a library will at one point have an interaction with a difficult patron. In this course, Dealing with Difficult Patrons, we will apply standard customer service skills when relating to difficult patrons, list common patron difficulties, and design strategies to effectively solve problems.
Here's a quick look at upcoming online classes. Classes are always being added so be sure to check out our course schedule!
Know & Go's are part of a series of informative web sessions covering topics of current interest. Designed for group participation and FREE for Amigos members, Know & Go Updates are presented online on Monday afternoons from 1:30 p.m.-2:30 p.m. CDT. Register today!
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