Blogs and newsletters are still a great way to reach various library user audiences. In this session we will break down the components and best practices of effective library blogs and newsletters. Whether you are looking to refresh or launch a library blog or newsletter, this session will give you the tools. We will look a example library blogs and newsletters as well as free and low cost applications to support these library communication channels.

A well-run library depends on established processes and workflows to get work done. But this can also raise the risk of doing things "because that's how it's always been done." Identify and eliminate redundant and time-consuming tasks, automate repetitive processes, and prioritize essential activities using workflow analyses, process mapping, task prioritization, and automation tools. Form a plan for the continuous evaluation of processes and workflows resulting in improved service quality and enhanced user satisfaction.

Libraries are facing unprecedented challenges in attracting, developing, and retaining talented staff. Now more than ever, managers and leaders must create a positive workplace culture, offer a strategic vision, and foster communication to motivate and retain library staff. With helpful guidance and model practices, conquer the managerial challenges that damage staff morale and mitigate their impact.

Unresolved conflicts can lead to decreased productivity, low morale, and even legal issues. Learning how to manage conflicts among employees is an essential skill for any manager. Uncover different conflict resolution strategies and identify tools to manage employee conflicts effectively, recognize the root cause of conflicts, employ active listening techniques, and leverage negotiation skills.

Well-written, concise policies are the framework that holds a library together and makes everything run smoothly while ensuring fairness and consistency. Review the key steps in the policy development process from writing to reviewing, publishing, and evaluating how policies fit with the vision and mission of the institution.

Are you in charge of creating documentation for the processes at your library? Do you feel overwhelmed by this task, or like you don't know where to start? This class will break down documentation creation into manageable chunks using the five-step technical writing process. Participants will learn how to plan, structure, write, review, and publish their documentation. This course includes many opportunities for hands-on practice with the creation of documentation.

Libraries of all sizes must be prepared to deliver services that reflect the changing needs of communities. They maintain critical relevancy by conducting regular and effective community needs assessments. Review examples of frameworks and tools needed to begin a new community needs assessment. Form an actionable plan to align with the library’s mission and vision and secure the library’s role as a vital organization in the community.

While rarely part of education and training, library staff are often tasked with assisting or leading fundraising for library projects or programs. Grants, donations, gifts, and fundraising events all play into this informative session that will get anyone started on the path to supporting your library.

Soft skills, such as communication, teamwork, and interpersonal skills, play a critical role in virtual and in-person library services. Explore new ways to support staff’s development in these areas by understanding soft skills, developing personal improvement goals and implementing training plans.

No one wants workplace conflicts or performance issues, but a big part of a manager's job is addressing personnel issues when they arise. Administering effective performance improvement plans can make a difference in the likelihood of repeated mistakes, maintaining staff morale, and improving overall performance. This session highlights both written and verbal communication techniques, follow-up plans, and establishing accountability.